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Artificial Intelligence (AI) has been a cornerstone of technological innovation for quite some time, revolutionizing industries like smart computing, self-driving cars, and personalized Netflix recommendations. However, the recent surge in AI development is not just about making machines smarter; it’s about making them more human. In this blog post, we explore how Cypress Living is leveraging the latest AI advancements and the crucial role humans play in shaping its outcomes.
The Human Touch in Artificial Intelligence: While the essence of AI remains rooted in its computational prowess, the new wave of AI is defined by its capacity to mimic human thought processes. No longer confined to being a mega calculator or trend finder, AI is now being intentionally designed to produce outputs that resonate with human qualities.
The Unchanged Role of Humans: Amidst these technological strides, our roles as teachers and guides remain steadfast. AI, although a powerful component, requires purposeful guidance and quality data to deliver appropriate suggestions and answers. It’s not just about the technology; it’s about the human touch that shapes and refines AI’s capabilities.
Customer Feedback Analysis: One key application at Cypress Living involves using AI to analyze customer feedback. By classifying comments as positive, negative, or mixed, and identifying trends in customer scores, the company gains valuable insights. For instance, the model might suggest that improving food services could boost overall scores, guiding efforts toward areas that matter most to customers.
Chat GPT-Integrated Chatbots: The integration of Chat GPT has empowered Cypress Living to streamline internal processes. Chatbots like HUGO, in a clinical context, offer fall prevention interventions based on provided scenarios. On the nonclinical side, a new bot is in the works to address Human Resources queries efficiently through team communication platforms.
Predictive Fall Prevention Models: Cypress Living is at the forefront of using AI to enhance patient care, particularly in fall prevention. By examining various personal characteristics of patients, the company aims to identify correlations with higher falls. Constantly updated with new information, these models evolve, allowing for more accurate predictions. However, a crucial consideration is the need to tailor these models to specific datasets, as a tool trained on one patient population may not perform equally well on another.
As AI continues to weave itself into the fabric of modern enterprises, Cypress Living exemplifies a thoughtful approach to its implementation. The evolving role of AI, with its emphasis on human-like outputs, underscores the need for responsible guidance and meticulous data curation. The journey towards a more human AI is not just a technological pursuit; it’s a collaborative effort where human wisdom shapes the future of intelligent machines.
Cypress Living’s Vice President of Innovation Joe Velderman recently participated in several news articles about responsible use of AI in aging services:
Senior living operators now drafting internal guidelines for AI use for staff, residents – McKnight’s Senior Living
Charting a Path to AI in Senior Living – LeadingAge
How Cypress, Vi, Maplewood Use AI – Senior Housing News
About the Author: Kristina Troyer, Data Scientist
Dr. Kristina M. Troyer, DPT, MBA, GCS, is a data scientist and geriatric specialist dedicated to leveraging data analytics for superior healthcare outcomes. With a Doctor of Physical Therapy (DPT) and an MBA with a data analytics concentration from the University of South Florida, she excels at transforming data into actionable insights.
Currently serving as a Data Scientist at Cypress Living in Fort Myers, Dr. Troyer spearheads the development of data collection solutions and custom dashboards. She efficiently utilizes Artificial Intelligence and Machine Learning technologies to support business and clinical operations, contributing to the company’s data strategy. Her role involves creating automations for workload reduction and efficiency gains.
A recognized leader, Dr. Troyer has spoken at conferences such as CDW Thrive 2022 on Innovation in Senior Living and Senior Housing News 2023 on Leveraging Data Analytics in Business Operations and Resident Care. Her diverse certifications, including Certified Geriatric Specialist (APTA Credentialed) and Credentialed Clinical Instructor (CCIP), reflect her commitment to excellence in healthcare.
With a passion for data-driven healthcare solutions, Dr. Troyer is at the forefront of transforming patient care through innovative data analytics strategies.